Customer Support Specialist

<p>Job description: </p> <p>* Answers incoming call from Support Call.<p> <p>* Compiles all consumers information including – Names, Date and Reason of Call.<p> <p>* Prepares merchant applications and reports completed applications to U.S. office staff.<p> <p>* Prepares merchant applications through AMS, MEA, Amex and Discover.<p> <p>* Receive inbound calls with regards to Occent Billing Gateway .<p> <p>* Answer inquiry and question with regards to the product and services offered by the company.<p> <p>* Document all calls and information of the consumers complaints and inquiries receive everyday.<p> <p>* Prepares merchant applications. Fax/email appointments for merchant accounts.</p> </p>Qualifications: </p> <ul> <li>Bachelor's degree required. </li> <li>3-5 years experience in a as a customer service representative. </li> <li>Experienced in providing customer service assistance both local and international. </li> <li>In dept understanding of credit card transactions and how they apply online. </li> <li>Knowledge in online merchant solutions a plus. </li> </ul>Back to Careers