Telesales Account Manager

<p>Job Description:</p> <p>Proactively contact potential clients and work to match them with products and services and assist merchants through the application process.Ensure that the merchant interaction with our company maintains a positive customer experience, enhancing the merchant's relationship with Occent Merchant Services and adhering to call center standards, policies, compliance and procedures. Responsible for ensuring maximum service level, quality, customer satisfaction, financial drivers, productivity and personal sales/referral goals are met while also following all policies, procedures and controls. Ensure that all regulatory, legal, bank and audit requirements are met. Follows guidelines on complex merchant interactions to deliver consistent and quality service to merchants. Ensures a stream-lined application process, and works to match additional products or services to merchants. Works towards increasing account conversion, and late-stage account activation including high-lever service to existing accounts.</p> <p>Qualifications:</p> <ul> <li>This position requires a strong sales desire while being quality and customer focused.</li> <li>Must have a positive attitude, a desire to succeed and be goal driven.</li> <li>BS/BA Degree required (or equivalent experience).</li> <li>3-5 years call center, or business process experience.</li> <li>Proven ability to provide high quality sales and support to clients.</li> <li>Superior problem solving skills.</li> <li>Superior written and oral English skills.</li> <li>Ability to achieve sales goals.</li> <li>Ability to work with team members and management to push company sales initiatives to generate revenue and growth.</li> <li>Strong computer skills including Microsoft Office (Power Point, Excel, Word).</li> <li>Understanding of customer-oriented problem solving, negotiation skills, and account management.</li> <li>Ability to deal with difficult customer issues and identifying when to escalate issues to best ensure a positive customer experience.</li> <li>Excellent interpersonal skills with the ability to build trust and credibility among team members.</li> <li>Must be intuitive and responsive to the needs of fellow staff members, team leaders, and customer base.</li> <li>Must show continued desire for self-improvement and training as opportunities arise.</li> <li>Must have the ability to accept empowerment to create new tactics and procedures that will be value-added for customer experience.</li> <li>Must have the ability to independently identify problems and provide resolutions.</li> <li>Must be willing to work in Makati City.</li> <li>Must be willing to work during US hours.</li> </ul>Back to Careers